Policies & Spa Etiquette for Massage
A credit card will be required for appointment reservations. Arriving late for an appointment may require us to shorten the length of the treatment so that our other guests are not inconvenienced. Failure to reschedule within 24 hours will result in a $50 rescheduling fee. The rescheduling/ cancellation fee must be paid before your next service. If you have a gift certificate, the $50 rescheduling / cancellation fee still applies. Remember that even one missed appointment can greatly not only your personal goals but a small business. Please be aware that our staff has your scheduled time specifically blocked off just for you! If you send another client in your place, you will not be charged the $50 rescheduling / cancellation fee. If your appointment is cancelled or missed on a holiday, the FULL SERVICE RATE will be charged.
Arrival / Time
Please arrive at least 15 minutes prior to your session time to fill out any necessary paperwork, and to begin the relaxation process. If you are running late or need directions, please contact us as soon as possible to notify of your estimated arrival time or to reschedule your massage.
If you’re uncomfortable, you don’t have completely undress, it’s perfectly alright to wear underwear while having a massage. Draping is ALWAYS required.
Tips for Tipping
- Leaving 15% to 20% based on the original price of the service is typical for most spas.
- If you’re receiving a special rate, it’s customary to tip on the full value of the service.
- Please leave gratuity in cash.
- Gratuity is never expected, but always gratefully appreciated! The best tip of all is a client referral, social media check-ins, and an online reviews.